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Cambly Review 2020

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By Alina Burakova fb Apr 27, 2020
Reviewer at Edurewiever

When you are going to invest money in your education or your children’s education, the smart move is to do a research and learn as much as you can about the options available to you. Cambly is an option to learn English that arose a few years ago and has gained a position in the market. Want to know if it’s right for you? Read our Cambly review and find out!

Why you need to take into account our peer review?

There are many reviews out there, but not all of them are reliable. So, why should you trust in ours? Well, we use strict criteria to ensure that our evaluations are correct. Here are the aspects we used to build our Cambly review and all others.

  1. Quality of services. The results students obtain from the lessons is the measuring instrument we use to assess the quality of the services.
  2. Tutor’s profile. It is paramount to check if the tutors have a proper profile to confirm if they are prepared to give lessons.
  3. Legitimacy of the company. We always revise the background to check if the company is not a scam.

The most popular types of lessons

There are several ways to receive lessons from tutors. In order to know what’s the best kind for you, you will need to be familiarized with your options. Here are the most popular ways to receive lessons.

  • On-person lessons: This kind of classes are done on physical locations and can be a group or private classes.
  • Online group lessons: These are similar to a group class but done through online platforms. These are pretty versatile.
  • Online one-on-one lessons: These are probably the most effective lessons because they allow students to clear all questions with a tutor dedicated to them, but they are also the most expensive.

What you need to consider when choosing an online tutor?

Internet is a great tool that facilitates a bunch of tasks, for example, you can study and do your research in the biggest library in the world. There are many reasons to take online lessons instead of taking on-person tutoring, here we tell you about some:

  1. It allows you to save a lot of time.
  2. You can receive tutoring from people around the world.
  3. Online tutoring It’s easier to schedule.
  4. You won’t need to leave your home.
  5. It helps you save money.

We have told you the criteria that we use to assess services. Now we tell you the results of our assessment on Cambly. Don’t miss a word, because this is one of the best reviews you will find on the internet. Learn everything you need to know about this service and decide if they deserve your trust.

What is Cambly?

Cambly is an ESL (English as Second Language) platform that helps students from all over the world to learn English. This platform is designed to connect students with native English speakers that will be their tutors in their learning process.

It works with previously scheduled meetings and assigns tutors to each student, but there is also the option to go online at any moment and pair with a tutor available at the time. It is commonly used by students as a complement to practice for tests like IELTS and TOEFL.

How does Cambly work?

Cambly is a platform that works as a liaison between students and English speakers. They have a website in which people sign up and an app, which is the platform where classes are performed through video calls. They have available several packages and plans that users can hire to receive lessons from their teachers. Cambly offers its clients a certificate when they fulfill 10 hours of private English classes.

Lessons can be prearranged, and students can build their own schedule and choose a tutor they consider appropriate for themselves. But there is also the option to get into the app at any moment and connect with a tutor that is available at the time. Cambly promises that they can find you a tutor in 5 seconds or less.

Does Cambly guarantee an effective learning process?

Cambly has a good method that proved to be successful for many clients who mastered the English language after using their services. Still, the company offers no guarantee that your learning will be fast nor effective. In the contract, there is no clause to back-up a successful process or promise a return of your investment in case of register a lack of proper advance. They offer an interesting and dynamic method that can work for some, but not for everyone.

Does Cambly actually have the best online tutors?

It is hard to say if a service that focuses on providing tutors has the best ones or not. But, given the tutors’ profiles and the Cambly tutor reviews you can find on the internet, it is safe to say that they don’t have the best.

It’s not that they are bad, the issue with Cambly’s tutors is that they aren’t always as qualified as they should be to teach the English language. According to testimonies from former tutors, the process of applying for a job as a tutor in Cambly is almost too easy, and they don’t require credentials that certify the training of the aspirants. Some even say that it is possible to teach without being a native speaker, even when Cambly promises to connect their clients with native speakers. So, our Cambly tutor review points out that they don’t offer the best of the best in tutoring sites.

Are Cambly online lessons as effective as they say?

Cambly has a creative method that is effective for people who easily learn by themselves and that don’t need constant supervision nor a following of assigned activities. But this does not work for everyone, so it is prudent to say that the effectiveness of their lessons will depend both on the quality of the tutor and on students’ profiles.

Is Cambly legit or a scam?

Strictly speaking, Cambly is a real legitimate established company, so it is not a cover for scammers that are after people’s money. Still, there are several complaints on Cambly reviews from previous clients and former workers. So, even though it is a legit business, it is recommendable to keep your eyes peeled if you are about to hire its services. Make sure to read the small words in the contract, that way, you will be sure that you agree with the clauses your are signing for.

Cambly was founded in 2012 by Kevin Law and Edgar Higgins, they are still working as members of the Cambly team. A curious thing about this company is its secrecy about its origins. There is no information about them on their websites nor in other sites where they have a profile.

This company only offers tutoring for students who are in the process of learning English. They create a liaison between their clients and the tutors and provide the digital platform where lessons are given. For a monthly payment, it assumes the responsibility of maintaining the platform in the best shape, provides several digital tools (like a mobile app and recordings of previous lessons) and pays the tutor.

Cambly is considered an ESL platform, but it is necessary to keep in mind that it is not designed to teach English from scratch. They can connect students with tutors that won’t design a complete training program to teach a student with no prior knowledge of the language. This platform is adequate for students that want to hone their skills and practice with native speakers to improve and master their own English.

The price of the plans in Cambly is one of the big pros of this platform. They have very affordable packages, which make their services available to a wide range of people. You can opt for subscription packages of sessions with different durations and various weekly frequencies. Overall, costs vary between 21 USD and 270 USD. Take a look at this table with referential prices for the packages Cambly offer.

15 minutes per day 30 minutes per day 60 minutes per day
One day a week 21 USD 36 USD 65 USD
Two days a week 49 USD 76 USD 123 USD
Three days a week 64 USD 109 USD 189 USD
Five days a week 85 USD 146 USD 269 USD


These are monthly subscriptions. You can get some discounts: 10% if you get a 3 months subscription and 25% for a 1-year subscription.

If you are reading our Cambly review is because you worry that the services you hire have great quality. Even though their methods aren’t too effective and that they don’t always hire well-trained tutors, there are many stories of success from clients. This tells us that their method is not infallible but works for some people. To complement what we tell you, here you can read what previous clients have to say and find a reliable Cambly review, Reddit and Facebook are the two social media we recommend you to check.

There are many complaints about Cambly’s customer service. Some clients affirm that it takes too much time to get a response for issues and that the service is understaffed. Also, there are many technical problems, like bugs in the mobile app, that aren’t fixed immediately.

Cambly has great digital platforms that are available for all their clients. They work on their website and also have a mobile app where to impart their lessons. Although the website has great navigability and classes can be received through it, most students use it only to subscribe and update their accounts settings.

The majority of Cambly’s clients prefer to use the app to receive their lessons. This app is compatible with Android and iOS and has great tools. For example, it records every session and leaves the video available to the students, so they can review their performance and use it to study as much as needed. Also, there is a chat that makes automatized translations, this is a wonderful tool for students with little knowledge of English that find it hard to communicate effectively.

But not everything is perfect. Many Cambly reviews point out that the app has some bugs, and calls are sometimes interrupted. So, this kind of issues can become a problem.

Updated: October 19th, 2020

  • Offers formation on cultural slang
  • It does not require to schedule every lesson
  • There are many testimonies of students that endorse the good quality of the services
  • You can both schedule lessons at convenience or log in during free time to practice with any tutor available
  • It offers a great usability app
  • It connects people from all over the world
  • There are complaints about tutor’s not being trained enough
  • Cambly doesn’t offer information about its origins on its website
  • There are many questions from tutors and students online without an answer
  • There are denounces pointing out that Cambly’s client support service is understaffed
  • The App is buggy
  • Due to the informality of the lessons, inappropriate relations between students and tutors can arise
My verdict
Recommend this serviceAlina Burakova
Visit Cambly

We have finished our Cambly review, and our final word is that we do recommend this service. Cambly has few years on the market, and it is a legitimate business with a good and dynamic platform. Also, they have affordable prices for their subscriptions. And there are not so many complaints about the effectiveness of their methods and the readiness of their tutors.

Having well-trained tutors with certifications that validate their preparation is paramount to guarantee an effective learning process. And the complaints from former workers about low payments gave a reason for Cambly to choose to hire professional teachers from now on. They also offer a mobile app that has no bugs and functioning problems that interrupt lessons. So, is a great company to invest your money in as is assures you a service with professionals that will help you learn English properly.

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Cambly customer service is just about the worst customer service I have ever experienced. Somehow, my tutor account was totally deleted. I’m not even sure if I was fired or what, if anything, I did wrong. This month was my 3-year anniversary on Cambly. I had logged over 18,000 chats earning more than $47,000. As far as I knew everything was fine. I had about 3 weeks of Priority Hours booked and many reservations scheduled. I had a small and loyal following of regular students, many of whom I had known for years. It would have been nice to at least say goodbye. I guess I’ll never get that chance.


I thought that I could be well prepared for IELTS, but I was mistaken. This service doesn’t have the quality of teaching!


Very expensive lessons and not too good teachers. I wouldn’t recommend you contact this service.


It is very difficult to contact customer support, and the mobile app is terrible. Work on it!

Jennnifer Pochopski

Studying with Cambly only provided me with disappointment and zero new knowledge.


You have absolutely unprofessional tutors!