Preply.com Review 2020
Table of contents
Table of contents
There are many variants of online tutoring: certified courses by world-famous universities, databases of lectures by specialists from different fields, custom writing services that help users to master their essay writing skills, and tutoring online sites for those, who want to get solid knowledge on a subject.
Unfortunately, not all of them provide services of proper quality. Users should still be aware of the scam and irresponsible attitude from teachers or management. There are different parameters to take into account when choosing a service while user experience, pricing, security, and reliability remaining universal.
In this peer review, you’ll find out more about Preply reviews — an online platform for learning foreign languages. We provide an objective estimation of every service, analyzing some of the most important aspects:
- quality of services;
- pricing policy;
- payment options and procedures;
- customer support;
- website usability;
- user experience.
If these criteria matter to you equally much, you can be sure to make your own conclusions based on this review.
Preply inc is a platform where tutors can connect with students. It works as a marketplace: you find a teacher, schedule a lesson, and meet in the Preply space. This is an online language center, where you will find many tutors from different countries, native speakers and experienced teachers. It is a global community that will also help to get some cultural insights, tips, share personal experiences, etc. And for those bothered by “Is Preply legit?” question: yes, it is.
Every tutor sets their own hourly rate based on their experience, proficiency, language they teach, and their rate determined by the feedback. Users buy lessons in packages. Currently, users can choose 5, 10, 15, and 20 hours. The information about prices on bulk lessons, however, is not specified. On the other hand, it is convenient, for you can test before committing to long-time cooperation. Prices for tutoring service is quite different, so try to check several options of Wyzant.com to make the right decision.
There are two payment options: MasterCard or Visa card and PayPal account. Just choose what works better for you. As Preply jobs, tutors have a bit different options of money withdrawal: Payoneer, PayPal, and Skrill.
A teacher gets paid only after a student’s confirmation. In case a lesson was rescheduled or didn’t take place for some reasons, you reserve the money for the next payment. After the first trial lesson, the money is released from the user’s account only in case you confirm that you are satisfied with this lesson. Otherwise, you get a 100% refund. Users pay for the hourly rate of a selected Preply English tutor, so the funds and times aren’t transferable.
According to the website’s policies, every tutor’s profile is checked manually by the support team before the verification. Preply’s representative checks the background of a newly arrived tutor, their qualification and profile completeness. In other words, the final decision is made based on the information this person fills in after googling “Preply become a tutor.”
Meanwhile, the team reserves the right to reject the application without explaining the reasons for such decision. There are no tests that would standardize the application process and serve as proof of a person’s proficiency in the specific area.
The quality of the services is determined by Preply’s users. Tutor ratings are formed based on the feedback and Preply tutor reviews. Each new tutor gets a corresponding tag on their profile. People who try to bypass some rules and whose behavior doesn’t comply with the announced rules and policies are fined or removed from the platform permanently.
The system blocks all personal information besides tutor’s name and country in order to provide contacts outside Preply — a smart move for the service, a restriction for users, and a good way to prevent Preply scam.
Preply.com Customer Service
Live chat window pop-ups as soon as you open the site and start looking for a tutor displaying some basic tips and steps on how to use the platform. A click on a chat opens the Help Center with numerous FAQs. Answers there are helpful if you need to figure out some general questions.
You can start a conversation with a support team member, who usually replies in up to five minutes but only during business hours — 6 am – 11 pm on weekdays, 8 am – 6 pm on weekends. In any other time, you’ll need to leave a message and an email to get a response.
Preply.com Website Usability
The website has a pleasant, intuitive interface. It is not a state of art or an award-winning solution, but it is minimalistic, with least colors and fonts variations, and easy to understand. Preply features all the necessary filters for choosing a perfect tutor: spoken languages, hourly rate, origin, available days and hours, and displays them by relevance, reviews, etc.
One of the best things about Preply is its search system in general. Before choosing a tutor, you specify several parameters, including your own proficiency level, the purpose of learning, origin, etc. The search is available without Preply login.
The Preply.com website design has changed during its existence. Comparing their design from each year since 2011, the biggest changes were made in 2013, 2015 and the last one in 2018, which you can see now. Preply works perfectly, we’ve found no errors whatsoever.
Pros / Cons
- Low hourly rate of Preply English tutors (even for native speakers)
- Preply uses Skype, which makes the connection between users from different countries easy
- Trial lessons with money-back guarantee are available
- Tutor rating is based on students’ reviews, so you can be sure they are good at teaching and not passing tests only
- Personal information is secure and not displayed to either student or tutor
- User-friendly interface with advanced search options
- You won’t be able to find quick help on other subjects other than languages
- Not all teachers are credentialed as their backgrounds aren’t properly checked
- Users aren’t able to transfer time or money for other lesson or tutor
- There is a good chance you may need to spend some time looking for a Preply tutor with a required qualification
- Package lessons don’t always make sense when it comes to accuracy and flexibility
- The commission is reportedly high; as you are not able to contact a teacher elsewhere, you pay more for Preply’s services than actual education
Even the most reliable and acclaimed services cannot provide that 100% guarantee that everything will be perfect. The main downside of Preply is the lack of tests for checking tutor proficiency. However, there are many users looking for a conversational practice where certification is not a matter of the greatest concern.
If you are still wondering if this service is worth a try, it certainly does. You can find some time to check out other Preply reviews, but it is not likely that those comments will differ much.